This page, along with the documents referenced within it, outlines the comprehensive terms and
conditions governing the supply of any goods, products (collectively, “Products”), and services
(“Services”) listed on our online store. Please ensure you read and fully understand these terms
and conditions before placing any order for Products or Services. By submitting an order, you
acknowledge that you agree to be bound by these terms and conditions.
1. Information about us
We, KOSMOTIVE, are a social enterprise registered in Rwanda and having our registered office
in Kigali, Gasabo – Kimironko, KG 19 Avenue 9. We operate the website https://kosmotive.rw
(our site).
2. Formation of the Contract
2.1. Upon placing an order, you will receive an online acknowledgment from us confirming
receipt of your order. This notification does not constitute acceptance of your order. Your order
is considered an offer to us to purchase the specified Product or Service. All orders are subject
to our acceptance. The legally binding contract between us (the “Contract”) will only be
established when you receive the Products and/or Services (as applicable).
2.2. In the case of Products, the Contract will relate only to those Products which you receive. A
contract for any other Products which may have been part of your order will be formed when
you receive those other Products.
2.3. Services are governed by their own relevant terms and conditions applicable to that specific
service. These specific terms will be made available on the section of our site relating to that
service. You must review these specific terms and conditions before finalizing your order for any
Service.
3. Your Status as a User
3.1. By placing an order through our site, you formally warrant and represent that:
3.1.1. You are legally capable of entering into binding contracts;
3.1.2. You are at least 16 years of age; and
3.1.3. that you are not resident in a county where making a payment to our site, in line with
these terms and conditions, would breach any laws in that county.
4. Delivery of Products
In the case of Products, your order will be fulfilled/made ready for receipt (as applicable) within a
reasonable time of the date indicated at the time of ordering, unless there are exceptional
circumstances.
5. Warranty
We warrant to you that any Product purchased from us through our site will, on delivery,
conform to its description, be of satisfactory quality, and be reasonably fit for all the purposes for
which products of that kind are commonly supplied. All other warranties, conditions or terms
relating to fitness for purpose, merchantability, satisfactory quality or condition, whether implied
by statute or common law, are excluded in so far as permitted by law.
6. Cancellation rights
6.1. In the case of Products, if you are contracting as a consumer, you have a statutory right to
cancel your Product order for any reason and receive a full refund, except in the case of certain
products listed in paragraph 6.2.
6.2. You will not have any right to cancel a Contract for the supply of any made-to-measure or
personalized products, newspapers, periodicals or magazines, perishable goods, or software,
DVDs or CDs which have had their security seal opened or unsealed.
6.3. In the case of Services, your cancellation rights vary depending on the service that we are
providing you with. A cancellation fee may be applicable. Please refer to the particular terms
and conditions that relate to the Service that you are receiving in accordance with paragraph
2.3.
6.4. In the case of Products, to cancel a Contract, you must inform us in writing. If the Products
have been delivered to you, you must also return the Products to us as soon as reasonably
practicable, and at your own cost. You have a legal obligation to take reasonable care of the
Products while they are in your possession.
7. Transfer of rights and obligations
7.1. The Contract between you and us is binding on both you and us, and on our respective
successors and assigns.
7.2. You may not transfer, assign, charge, or otherwise dispose of your rights or obligations
under the Contract without our prior written consent.
7.3. We may transfer, assign, charge, subcontract, or otherwise dispose of the Contract, or any
of our rights or obligations under it, at any time during the term of the Contract, provided that
such action does not reduce your rights or materially affect the level of service or the quality of
the Products you receive.
7.4. Any subcontracting or assignment by us will not relieve us of our obligations under the
Contract, and we will remain responsible for ensuring that all obligations are met.
8. Price
8.1. The price of the Products, Services, and our delivery charges will be as quoted on our site
from time to time, except in cases of obvious error.
8.2. Product and Service prices include VAT, where applicable. However, if the rate of VAT
changes between the date of your order and the date of delivery, we will adjust the VAT you
pay, unless you have already paid for the Products or Services in full before the change in VAT
takes effect.
8.3. Product and Service prices and delivery charges are liable to change at any time, but
changes will not affect orders for Products and/or Services which you then take steps to
fulfil/receive within a reasonable time of such order.
9. Refunds and Processing Policy
9.1. Refund Conditions: A refund will be issued if an order is cancelled in accordance with
paragraph 6, or if a Product is determined to be faulty, defective, or does not conform to the
warranty set out in paragraph 5, provided the customer has followed the required return
procedure.
9.2. Non-Refundable Charges: Please note that costs associated with the return shipping of
Products, or any applicable Service Cancellation Fees (as detailed in the Service Agreement),
are generally non-refundable unless the return is due to our error (e.g., shipping the wrong or
defective product).
9.3. Processing Method: If we are due to provide you with a refund, this will be made using the
original payment method (the credit or debit card) used to carry out the original transaction.
9.4. Processing Timeline: We commit to refunding the amounts owed as soon as possible
following cancellation or confirmation of return/fault, and in any case within 30 days following the
date of cancellation or agreement to refund.
10. How we use your information
Please read the Privacy Policy https://www.kosmotive.rw/privacy-policy/ for details on how we will use your information. By agreeing and accepting these terms and conditions you hereby agree and accept the terms of our Privacy Policy.
